The Woodstove Shop showroom

The Woodstove Shop

Leading the way in renewable energy since 1973

Privacy Policy

The Woodstove Shop are 100% committed to your privacy and protection. Our privacy policy, along with our Terms and Conditions, set out how any personal data is collected by us and provided to us will be processed.

We adhere strictly to the Data Protection Act 1998 and the Privacy and Electronic Communications regulations (EC Directive) 2003.

Security Protection

When submitting collected information, e.g: name, address, email address, telephone number, debit card number, expiry date of card, you will be consenting to us using this information in accordance with this privacy policy. We only gather this information to be able to process your order request. The information is only used by us to deal with the service you have requested from us and to contact you should there be any matter in connection with provision of the service or to contact you with regards to warranties and servicing of an appliance and or our supplied equipment.

We will ensure that your debit card is not being used without your consent and we will aim to validate your name, address and any other personal information supplied by you to us during the order process. When accepting our terms and conditions, you consent to these checks being made.

We at The Woodstove Shop do all we can to confirm your identity. We do not carry out any credit checks so purchasing from us does not affect your credit rating.


The Woodstove Shop may wish to provide you with information in connection with Warranties and Services on appliances, special offers and features, special services and products which may be of interest to you. Please send us a email stating "no mail required" to if you do not want to receive this correspondence or contact us on 01227 711788 or 01227 712046.

We will never pass your information to any third party for marketing purposes.

We protect information

The Woodstove Shop endeavour to protect the information you provide and we have various procedures in place to ensure the security of your data. All information supplied to us is stored on a secure server and can only be accessed by authorised personnel.

Debit card data – (we do not accept Credit Cards)

We currently use WorldPay for our transactions, and your debit card information is entered directly onto a card payment machine. We do not have access to or to store your full card data in anyway whatsoever.

Worldpay store your data on their system using 256-bit SSL encryption (Secure Socket Layer)

Your Details

To update the details held by us e.g. home address, email address, you can update your information by sending us an email to or if you prefer, you can give us a call on 01227 711788 or 01227 712046.

Andrew Hemsley

Director The Woodstove Shop Ltd